Practice Policies

Scheduling Policy:

Appointment scheduling patients may request appointments by phone, in person, via email or via TherapyNotes. I, the clinician at Jooyoung Kim, LPCC, will communicate with patients through TherapyNotes once registered.

Appointment and Cancellation/No-show:

Please remember to cancel and reschedule 24 hours in advance. You will be responsible for the $100-dollar fee if cancellation is less than 24 hours as well as no-show(s).

This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.

The standard meeting time for psychotherapy is 50 minutes. It is up to you, however, to determine the length of time of your sessions. Requests to change the 50-minute session needs to be discussed with me, the counselor, in order for time to be scheduled in advance.

In-person Visits & SARS-CoV-2 ("COVID-19"):

When guidance from public health authorities allows and I offer, you can meet in-person. If you attend therapy in-person, you understand:

You must follow all safety protocols established by the practice, including:

  • Following the check-in procedure; Washing or sanitizing your hands upon entering the practice;

  • Adhering to appropriate social distancing measures;

  • Wearing a mask, if required; 

  • Telling me if you have a high risk of exposure to COVID-19, such as through school, work, or commuting; and Telling me if you or someone in your home tests positive for COVID-19.

  • I may be mandated to report to public health authorities if you have been in the office and have tested positive for infection. If so, I may make the report without your permission, but will only share necessary information. I will never share details about your visit. Because the COVID-19 pandemic is ongoing, your ability to meet in person could change with minimal or no notice. By signing this Consent, you understand that you could be exposed to COVID-19 if you attend in-person sessions. If a member of the practice tests positive for COVID-19, you will be notified. If you have any questions, or if you want a copy of this policy, please ask.

Telehealth Services:

To use telehealth, you need an internet connection and a device with a camera for video. I can explain how to log in and use any features on the telehealth platform. If telehealth is not a good fit for you, I will recommend a different option. There are some risks and benefits to using telehealth: 

Risks

  • Privacy and Confidentiality. You may be asked to share personal information with the telehealth platform to create an account, such as your name, date of birth, location, and contact information. I carefully vet any telehealth platform to ensure your information is secured to the appropriate standards.

  • Technology. At times, you could have problems with your internet, video, or sound. If you have issues during a session, I will follow the backup plan that you agree to prior to sessions.

  • Crisis Management. It may be difficult for me to provide immediate support during an emergency or crisis. You and I will develop a plan for emergencies or crises, such as choosing a local emergency contact, creating a communication plan, and making a list of local support, emergency, and crisis services. 

Benefits

  • Flexibility. You can attend therapy wherever is convenient for you.

  • Ease of Access. You can attend telehealth sessions without worrying about traveling, meaning you can schedule less time per session and can attend therapy during inclement weather or illness.

Recommendations

  • Make sure that other people cannot hear your conversation or see your screen during sessions.

  • Do not use video or audio to record your session unless you ask or their permission in advance.

  • Make sure to let me know if you are not in your usual location before starting any telehealth session.

Telephone Accessibility:

If you need to contact me between sessions, please leave a message on my voicemail. I am often not immediately available; however, I will attempt to return your call within 24 hours. Please note that Face- to-face (virtual/video) sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick or need additional support, phone sessions are available. If a true emergency situation arises, please call 911 or any local emergency room.

Social Media and Telecommunication:

Due to the importance of your confidentiality and the importance of minimizing dual relationships, I do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). I believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when we meet and we can talk more about it.


Electronic Communication:

I cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, I will do so. While I may try to return messages in a timely manner, I cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.

Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine by the State of California. Under the California Telemedicine Act of 1996, telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another. If you and your therapist chose to use information technology for some or all of your treatment, you need to understand that:

(1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.

(2) All existing confidentiality protections are equally applicable.

(3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee.

(4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent.

(5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel costs. Effective therapy is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences. When using information technology in therapy services, potential risks include, but are not limited to the therapist's inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what he or she would consider important information that you may not recognize as significant to present verbally to the therapist.

Termination:

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. I may terminate treatment after appropriate discussion with you and a termination process if I determine that the psychotherapy is not being effectively used or if you are in default on payment. I will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating with some exceptions including, but not limited to no show/late cancellation without any follow-up contact for more than a month (I will attempt a sort of communication with you with one week grace period, however). If therapy is terminated for any reason or you request another therapist, I will provide you with a list of qualified psychotherapists to treat you. You may also choose someone on your own or from another referral source.

Should you fail to schedule an appointment for two consecutive times, unless other arrangements have been made in advance, for legal and ethical reasons, I must consider the professional relationship discontinued.